Case studies

What went right. What went wrong. The fix.

Six stories from “Summit Aircon”, our running training scenario — a 12-person servicing firm.

Illustrative scenarios drawn from recurring SME patterns. Names and figures are fictional; these are training stories, not client testimonials.

01Admin

Mei & the service-due reminders

A six-minute task became thirty seconds — but nearly leaked a customer's details and an invented price on the way.

Read the case →
02Sales

Wei & the quote follow-ups

Sharper, faster follow-ups — until the AI offered a discount the business never approved.

Coming soon
03Operations

Raj & the job reports

Consistent reports in seconds — once he stopped trusting the totals AI guessed.

Coming soon
04Admin / Finance

Mei & the month-end summary

An afternoon's work in ten minutes — and one overstated figure she caught in time.

Coming soon
05Sales team

The team's Quote Helper assistant

A genuinely useful shared tool — after they fixed what it could say and what it was fed.

Coming soon
06Owner

Auntie Tan & the hiring decision

A fast second opinion — and a made-up salary figure she nearly used.

Coming soon